This Jaya9 privacy policy explains what information we collect when you use our website and app, why we collect it, and how it's protected. We handle your data carefully because trust is part of what keeps a betting and casino platform worth using, not just a compliance checkbox. Read on for the specifics, and reach out through our contacts page if anything here needs clarifying.
- Information we collect
- Why we collect it
- How verification documents are used
- Cookies on our website
- Data sharing
- Your rights and contacting us
Information We Collect
We collect the details you give us directly, such as your phone number at registration and, later, your NID and a utility bill or bank statement for verification. We also record your transaction history, meaning deposits, withdrawals, and bonus activity, along with device and usage data like the browser or app version you're using and general activity on the platform. Here's a quick summary of what falls into each category:
- Account details: phone number, registered welcome bonus
- Verification documents: NID, utility bill or bank statement
- Transaction history: deposits, withdrawals, bonus activity
- Device and usage data: app/browser version, general activity
Why We Collect It
Account details let us open and manage your wallet correctly, and transaction history lets us process deposits and withdrawals through bKash, Nagad, Rocket, cards, or crypto without errors. Verification data exists to confirm you're the real account holder and to prevent fraud, which protects both you and other players on Jaya9. Device and usage data helps us catch bugs and improve the site and app, rather than being used to profile you for anything beyond running the platform.
We also use this information to meet our obligations under our Curaçao eGaming sub-license, such as confirming a player's age is 18 or over before real-money features are enabled. None of this data is used to make decisions about you beyond running your account, processing payments, and keeping the platform secure.
How Verification Documents Are Used
Your NID and utility bill or bank statement are used strictly for identity verification ahead of your first withdrawal, and for nothing else. They're reviewed internally, typically in well under 24 hours, and stored securely rather than shared outward for any purpose unrelated to confirming who you are. If your documents are unclear or incomplete, our support team will tell you exactly what's missing rather than leaving the request pending indefinitely.
Cookies on Our Website
Our website uses cookies to keep you logged in between pages, remember basic preferences, and understand which pages get used so we can improve them. These cookies don't collect your betting or deposit details separately from your regular account activity, and you can control cookie settings through your browser at any time.
Data Sharing
We do not sell your personal data to third parties. Information is shared only where it's necessary to run the platform, for example with payment processors to complete a bKash or card transaction, or where required by applicable law or a regulator connected to our Curaçao eGaming sub-license. We don't share your data with advertisers or other businesses for their own marketing purposes.
Your Rights and Contacting Us
If you want to know what data we hold about you, correct an error, or ask a question about how your information is handled, reach our team through our contacts page. We aim to respond to privacy-related questions promptly through the same 24/7 support channel used for account issues. This applies whether you're asking about your verification documents, your transaction history, or general account data we hold on your behalf.